If you are not satisfied with your purchase, you can submit a return or exchange within thirty (30) days of purchase if the item(s) is in the original condition and unused. All returned items are subject to inspection prior to processing. Exchange shipping for different colors or sizes is complimentary within the US. We do not provide complimentary returns or exchanges for those outside of the US. Customs duties and taxes are non-refundable through Balls Beachwear.
Our online returns website makes returning an item easy and hassle-free. For U.S. customers, Balls Beachwear provide return labels using UPS or USPS for secure shipping and return package tracking. Simply print your shipping label and place item(s) in original packaging. All you need to get started is your order number and zip code. Your order number can be found in your order confirmation email or on the packing slip next to 'Customer order #' (it starts with BB and is typically 6-8 digits long).
Exchanges: To get started on your exchange, click HERE.
Returns: To get started on your return, click HERE.
✓ If you elect to make a return for refund, the cost of return shipping is $7.50 for any number of items and will be deducted automatically from your refund. This fee is waived if you choose to accept a store gift card instead of the refund.
✓ Once we receive your item, we will inspect the return and refund the purchase amount to the original form of payment or issue the store credit to your email on file. Refunds are processed within 1-3 business days of us receiving your items.
International (Canada, U.K. & Australia)
We currently do not offer international exchanges, but we're happy to accept item a return for a full refund excluding any shipping charges. If you need to exchange an item for a different size, you will need to place a new order for the correct size and return the size that didn’t work out for a refund.
International orders cannot be returned using our returns center. You will have to ship the item back at your own expense and ensure the package is sent with a trackable service. Customs duty and fees are non-refundable.
✓ Mail your return to: Balls Beachwear RMA, 4350 Port Union Rd. Suite 1, West Chester, Ohio 45011 United States
✓ After you ship the return item(s) you must email us at firstname.lastname@example.org and include both your return tracking number as proof of shipment and inform us exactly what you would like refunded so we can ensure completion on our end once the package is checked back in.
Damaged or Missing Items
Unfortunately this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. For the fastest resolution, please send us a photo showing the poor quality print or the damaged area of the item and the order number. A request for replacement needs to be made within seven (7) days of receiving the purchase.
Final Sale Items
Please note, sale items are marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. Please carefully review all product details, including the products shipping description and all sizing information prior to purchasing.
Balls Beachwear does not currently honor post-purchase price adjustments to existing orders.